Rugman makes the safety and security of our clients a priority. Therefore, we have taken all measures to ensure that our transaction process is extremely safe, and that your information is secure.
Every transaction you make at Rugman is guaranteed to be secure, meaning you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at Rugman.
That's our Safe Shopping Guarantee. And for you, it means there is no risk when shopping at Rugman.Start Shopping
You can always place your order directly with a Client Service Assistant. Please have your order information and credit card handy and call us toll-free at 1-877-784-6261 during the hours of 9am to 5pm EST, Monday – Friday.
We realize that you may not necessarily be home when your delivery arrives. While we strongly recommend you are present to accept your delivery in person, it is not mandatory. No need to worry - if you’re unavailable at time of delivery, FedEx will leave the rug in a safe place until you arrive home.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Rugman will cover the entire liability for you, up to the full $50.00. Please note, Rugman will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own, from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.