Return Policy

Satisfaction guaranteed or your money back!

Buying a high-quality product online without the ability to touch and feel it first can be a difficult decision. This is especially true in selecting a genuine Oriental rug, where the quality is most truly appreciated when felt. However, you should also understand the tremendous savings buying online can bring you.

We are aware of this concern, and although we know that you will absolutely love your rug when you see it up close; we provide a full 30-Day Money Back Guarantee absolutely no questions asked.

If after a 30-day trial period as part of your home, you decide you are in any way unhappy with your rug just let us know. We will immediately arrange a full refund of your purchase, less the shipping and handling costs.

So rest assured, from one of the best guarantees in the business, that you will completely satisfied with your rug, not just for 30 days but for years and years beyond.

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In the case of a return, please follow these simple steps:

  • Contact us within 30 days of the receipt of your rug
  • We will send you an email with the return shipping information
  • Wrap the rug in its original packaging or equivalent
  • Follow the information sent to you in the email

Please note that shipping cost back to our warehouse is the responsibility of the clients except in cases where the rug may be defective. We do not provide refunds as a result of rugs damaged or soiled while in the client’s possession.