• Via www.rugman.com through our 100% secure shopping service. This is easy and always available for your shopping convenience. We have state of the art technology including secure server encryption technology to protect all of your personal credit information.
• Via our call center at 1-877-784-6261. Just call and one of our helpful, knowledgeable customer care representatives will take your order over the phone. Our hours of operation are:
  
  Mon ?Fri: 8:30am ?11:30 EST and
  Sat ?Sun: 10:30 am ?6:00pm EST.

A personal wish list is a great way to save carpets to look at later or to email to family or friends. Click the “Add to wish list button” on the Rug Details page located on the far right column.

To see your selections, simply click on the icon at the top right of any page, called Wish List, and you will see all of the carpets. There is an easy to use comment section and you can email your list to a friend or family member.

Persian rugs must be returned within 180 days of delivery. All other items (e.g. non-Persian rugs and accessories) must be returned within 30 days of delivery. Rug care items (e.g. cleaning lotion) and rug pads are subject to a 25% restocking fee.

If a returned item is covered by a payment plan and not yet paid in full, it will be subject to a Payment Plan Adjustment Fee in the amount of 10% of the item price (max $100 per item).

Merchandise must be returned in its original packaging or equivalent.

IMPORTANT: Please email ( support@rugman.com) or call us (1-877-784-6261) before you ship any items back to us. We will give you specific instructions about how to return your items. You may need to obtain an RMA number from Rugman.com client services prior to shipping. Please note that clients are responsible for return shipping.

Before discussing different ways of maintaining a rug, it is important to mention that even though a handmade rug is a work of art, it is made to be used and walked on. Traditionally, handmade rugs, especially in the Middle East, were the only type of furniture; people slept, ate, and sat on them. Older rugs are expected to look worn. With usage, as the top layers of pile (in most cases wool) break, the pile looks shinier and smoother, and with light exposure the colors look more harmonious. With proper use, handmade rugs generally become more valuable. Remember that handmade rugs are not easily damaged, so enjoy your handmade rug without any worries.

1. Follow the instruction below and you will enjoy your rug for generations:Every two to three years wash the rug professionally. It is important to have it washed professionally because as the rug is used, dust, dirt and broken fiber get into the foundation. Do not take the rug to general carpet-cleaning companies because the techniques and chemicals they use for wall-to-wall carpets may not be appropriate for handmade rugs.
2. In case of soft drink or alcohol spill, apply salt or baking soda to the spot for a few minutes to absorb the color of the drink. Then vacuum off the salt or baking soda. After vacuuming, use a wet towel to gently wipe the stain in the direction of the pile. You can wet the towel with regular or carbonated water. Be gentle; do not scrub the rug.
3. In case of water spill, dry the wet spot immediately with a hairdryer on warm temperature. Try to dry both sides of the rug if possible.
4. Vacuum or sweep your rug regularly. Use suction in the direction of the pile. AVOID USING A BEADER BAR since it will ruin the pile of the rug. Be very careful so that the fringes do not get pulled or sucked in by the vacuum cleaner.
5. For old stains, take the rug to a professional handmade rug retailer. Do not try to clean old stains yourself.
6. Rotate your rug 180 degrees every few months depending on the extent of traffic. Rotation can be helpful since all parts of a rug can be exposed to light equally so that the colors fade evenly. When colors are exposed to the sun evenly, they become harmonious and the rug ages nicely, but if different parts of the rug receive unequal amount of sun exposure, overtime, one side might look over faded and one side too bright. Also, rotation can distribute the traffic evenly as well. All parts of the rug should be exposed to equal amount of traffic so that the pile wears evenly.

As a general rule, the safest recommendation we offer regarding cleaning any type of rug is to have it done professionally using the steam extraction method.

Be sure your cleaner knows how to clean your particular type of rug. Cleaning a hand-made oriental rug is very different from cleaning wall-to-wall carpet!

• Inspect the rug with the cleaner. Note existing stains and damage before it is cleaned.
• Get a signed receipt for the work to be done and a guarantee, if possible, that it will be done.
• Make sure the cleaner can afford an insurance claim should something go wrong.

Foundation refers to the basic structural components of handmade rugs. These components consist of warps and wefts that is often cotton. Wool is used as a foundation material in some nomadic and village rugs because wool is readily available to these weaving groups. Silk is generally used in foundation of rugs with silk piles. Rugs with silk foundation and pile are very exceptional and expensive. These rugs are light in weight and are very finely knotted. Silk is a very good foundation material because it is very strong and keeps its shape.

Warp - Warps are vertical strands of fiber which stretch from the top to the bottom of the rug. Warps are an extremely important component because the knots are tied to them and the weft strands are passed (woven) through them. Even tension of all warp strands is essential in producing a rug without wrinkles.

Natural Colors
Until the late nineteenth century only natural dyes were used for coloring weaving yarns. Natural dyes include plant dyes, animal dyes, and mineral dyes.Plant dyes come from roots, flowers, leaves, fruit, and bark of plants. Below are some examples of plants used as dyes:

• Woad: mustard family
• Indigo: blue family
• Saffron safflower, sumac, turmeric, onionskin, rhubarb, weld, and fustic: yellow family
• Madder, Redwood and Brazilwood: Red Family
• Catechu dye, oak bark, oak galls, acorn husks, tea, and walnut husks:
  Brown and Black family

Please note that all the primary natural colors could be mixed to produce a wide variety of secondary hues. Today, natural dyes are still used in some traditional dye-houses and villages where natural sources are readily accessible.

Curvilinear
Patterns created with smooth curving lines are called curvilinear. Curvilinear patterns can be seen in all three layouts of all-over, medallion, and one-sided. Creation of curves generally requires a higher knot density. However, a high knot density does not automatically result in a curvilinear pattern. Kerman, Kashan, Isfahan, Nain and Qum styles are good representations of the curvilinear pattern

Geometric
Patterns created with straight lines are called geometric. Their designs are created mostly with right angles, diagonals, triangles, and other geometric shapes. Geometric patterns can be used in all three layouts of all-over, medallion, and one-sided. Most geometric rugs are predominantly woven by nomadic tribes and village groups. The ones woven by nomads are simpler and the ones woven by villagers can either have simple or very complex motifs such as geometric rugs of Heriz style, which are very intricate. Baluchi, Turkoman, Hamdan, Heriz and Gabbeh styles are good representations of the geometric pattern.

Pictorial
Pictorial rugs portray people and/or animals and are usually based on history and mythology. Pictorial rugs are a special and less common pattern and sometimes they consist of one or more famous figures and sometimes they depict a famous historical event. Pictorial rugs should not be mistaken with all-over hunting scenes. In pictorial rugs people and animals are the main design. In all-over hunting scenes, they are the supplementary decorative motifs.